FAQ's

Orders placed Monday through Friday before 4 PM EST ship the same day, and you'll receive tracking information immediately via email. Orders placed after 4 PM EST or on weekends will ship the next business day.

Standard delivery typically takes 3–7 business days, depending on your location.

No, we only ship within the United States.

Shipping eligibility depends on the item. Not all products are eligible or legal to be shipped to every state.

Yes, our packaging is discreet and will typically arrive in a plain brown package or brown box with a white shipping label.

If your package is damaged upon arrival, please inspect the items immediately, take photos, and send them to us via email through our contact us page. We will assist you in getting a replacement or refund. In the case of a lost parcel, we will issue you a refund.

Sometimes packages are marked as delivered but may actually arrive the next business day. We recommend waiting until the end of the next business day to see if the package arrives. You can also check with your neighbors to ensure it wasn't mistakenly delivered to them. If you still don't receive your package, please contact the carrier directly for further assistance.

We understand that not every item may be the perfect fit for everyone. However, once an item has been opened and used, we cannot accept returns or provide refunds. If you're unsatisfied with your purchase, please let us know, and we'll do our best to assist you in finding an alternative item that better suits your needs.

Yes, but only once, we require ID verification to ensure you are of legal age. However, please be assured that we do not save or reuse your photo for any purpose other than age verification.

If you have not received a shipping confirmation, we recommend calling or chatting with us for the fastest resolution.

To initiate a return, simply click on the Start a Return link located at the bottom of every page. Sign into your account, select the product you wish to return, and once the return is authorized, you will receive a return label via email.

Once we receive your return, please allow 2-3 business days for the processing of the return from the date of delivery.

Unfortunately, opened items cannot be returned. However, if there is an electronic defect, we can process a refund once the return has been inspected and received.

We will provide you with a free return label, but you are responsible for packaging and returning the item.